SAP Business One

SAP Business One Support has developed an Integrated Implementation and Operation Concept that enables certified SAP Business One partners and their customers to implement and operate a stable and reliable SAP Business One system. Two categories of activities that must be handled in parallel already during the implementation phase are:

Implementation Management

This includes all activities that support the implementation of the system and the configuration of the business processes.

Solution Management

This includes all activities that prepare the customer to operate the system permanently with minimal total costs of ownership.

The methodology consist of five steps:
  1. Analysis and Design
  2. Installation and Configuration
  3. Training
  4. Handover
  5. Operations and Improvements

An Implementation and Operation Guide and Customer Project Documentation support you during all steps.

The Implementation Guide includes several guidelines that describe all necessary tasks for your SAP Business One implementation project such as

  • Implementation Guide describes the implementation method, useful links and documentation as well as check lists and a business process analysis questionnaire.
  • System Initialization Guide describing all setup parameters and definitions in SAP Business One.
  • G/L Accounts Setup Guide describes the purpose of all G/L Accounts that need to be defined for the different business processes.
  • Data Migration and Balances Guide describes the data migration from legacy systems with the Data Transfer Workbench or manually for master data and open balances of business partners, inventory and general ledger.

In the Service Level Agreement, the partner and the customer agree on the operational tasks that will be fulfilled by the customer or by the partner. The Service Level Agreement should specify exactly who is responsible for each task.

To add solutions, you can use two tools:
  • SAP Business One utilities, such as user-defined fields, queries, and formatted searches
  • SAP Business One Software Development Kit [SDK]

The SDK is provided in two versions:

1 - Implementation Version

The implementation version can be used to add individual customer requirements (for example, changing the screen layout) without changing the business logic of SAP Business One.

2 - Development Version

The development version can be used to develop Add-on solutions to interface with SAP Business One.

Going Live Check:

Before going live with SAP Business One, the partner should perform the Going Live Check to ensure that important requirements for Going Live are fulfilled. During the productive phase there will be some ongoing activities that have to be performed either by the partner or the customer himself.


NHCL's Support team is staffed entirely with SAP Business One solutions specialists who have a business or accountancy qualification. They understand the processes, pressures and challenges that you are facing with on a daily basis and provide support to integrate them to maximise results.

Services provided by our Support Department include:

Telephone Support:

As an NHCL Customer with a valid Support Agreement, you get unlimited access to the NHCL Support Desk throughout the week.

Our Support Contract Agreement also covers the following services for no additional charges:

Internet Support Services:

Our support team can provide real-time support to all your queries and assist you though e-mails and instant messaging facilities.

Knowledgebase:

24 x 7 access to our product knowledgebase to solve all your queries.

SAP Business One Duty Manager:

This service can be used in critical situations in which the core business processes are affected. The answering machine for this number is also checked regularly outside of normal working hours.

Notes Database:

We offer solutions for known problems to help you in the problem solving process.

Where we are unable to solve your queries and where the solution is available in SAP SMB Portal [http://service.sap.com/smb], we assist you in getting your queries and problems solved through SAP at the earliest.

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Want to learn more about SAP Business One?

Contact NHCL at +91 - 40 - 66661502 / 66663867.